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How we work

We fit round the way your business already runs, so none of this is fixed. What a piece of work normally looks like is four parts, in roughly this order. You can stop after any of them, and whatever you have paid for by then is yours to keep and to use elsewhere.

The shape of a piece of work

The usual order, not a fixed one — it moves around to suit how you work. None of it is a surprise, and none of it commits you to the next step.

  1. A conversation

    You tell us what you are trying to do. We ask what the business sells and how it makes its money, because that is what decides whether a system is worth building at all. This part costs nothing and does not end in a proposal.

  2. Looking at what is there

    We go through how the work runs now, what the systems do, what is being rekeyed by hand and what people have quietly worked around. We talk to the people doing the job as well as to the person paying for it, because those two accounts are never quite the same.

  3. A written recommendation

    A document you keep: what to build, what to buy off the shelf, what to switch off, what to leave alone, and in what order — with the reasoning, so that somebody else can check it. It is allowed to conclude that the best move is to change nothing.

  4. Doing the work

    Only if the recommendation says so, and quoted separately from it. That might be software written, or software bought and set up properly, or a process changed so that no software is needed.